30 DAY RETURN POLICY
In the rare case there are manufacturing errors or product defects we will pay for the return and replace your product free of charge or we can provide a full refund if this is preferable. Please contact us and send photos in the first instance using the green help icon here. If you are not happy with your product in any other way please tell us and we will do our best to make it right, even after 30 days.

UNIQUE QUALITY GUARANTEE
All our products are hand-finished and inspected before shipment so that everything is in the best possible condition for a truly special gift. We make a big effort to source natural, hand-made or non-chemically treated products. This means the glassware is lead-free; the leather is naturally aged and the wood is from sustainable forests. This also means that there may be slight variations in color, hue and finish between products but we hope that our customers can embrace this as part of the hand made process we offer.

CONTACTING US 
If you would like to discuss a return or special request you can contact us anytime using the green icon here. If we are not immediately available for chat, we will respond within 24 hours.

TERMS AND CONDITIONS

This website is operated by NTC Throughout the site, the terms “we”, “us” and “our” refer to NewTown Creative Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or buying a product, you engage in our “Terms of Service” (“Service”) and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the website.

Please read these Terms of Service before accessing the website. By accessing any part of this site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then please do not access the website or use any services. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION A – ONLINE SHOP TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of legal responsibility in your state or province of residence, or that you are the age of legal responsibility in your state or province of residence and you have given us your consent to allow any dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any malicious computer code.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION B – GENERAL TERMS

We reserve the right to refuse service to any one for any reason at any time.

You understand that some content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit for gain any portion of the Service without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION C – ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not complete, accurate or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making any decisions.
SECTION D – MODIFICATIONS TO THE SERVICE AND PRICES

All prices are subject to change without prior notice.

We reserve the right at any time to modify or stop the Service without notice at any time.

We shall not be liable to you or to any third-party for any changes in the Service or price changes, suspension or discontinuance of the Service.

SECTION E – PRODUCTS

Certain products or services may be available only through the website. These products or services may be limited in quantity or design and are subject to return or exchange according to our Return Policy.

Products color and style will be displayed as accurately as possible however you agree that there may be minor differences between the image represented on your screen and the actual product.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may decide to exercise this right on a case-by-case basis depending on our ability to provide these services in a timely and satisfactory way.

We have high expectations and hope that we can meet yours but we do not warrant that the quality of any products, services, information or anyting else obtained by you will meet your expectations, or that any errors in the Service will be corrected. Please understand that mistakes and typos are possible.

SECTION F – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order you place with us at our sole discretion. We will only do this for good reason if we feel that we can not satisfactorily meet your expectations or if we feel that you will use the product for reasons that may be harmful to others or to the business.

SECTION G – THIRD PARTY WEBSITES

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we are not liable for any harm or damages related to the engagement with any third-party websites.
SECTION H – USER SUBMISSIONS

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are illegal, offensive, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

To ensure content accuracy and in keeping with local laws and to avoid offence, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. We will use best efforts to find and remove comments thats cause harm but we take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION I – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

In no case shall anyone associated with Newtowncreative Ltd be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

SECTION J – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Newtown Creative Ltd and anyone associated with Newtown Creative Ltd harmless from any claim or demand, including reasonable legal fees, made by any third-party due to your breach of these Terms of Service.

SECTION K – INDEMNIFICATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using the website.

SECTION L – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
SECTION M – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Scotland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update any part of these Terms of Service by posting on the website.

THE BASICS

This privacy notice applies only to information collected by this web site. This policy describes in simple terms how and why we use any information you choose to give to us.

1. What personally identifiable information is collected from you through the site, how it is used and who it may be shared with.
2. What choices you have concerning the use of your data.
3. The security processes that we have put in place to protect the misuse of your information.
4. How you can correct any errors or in the information you have provided.
5. General information about information collection, use, and sharing.

We are the sole owners of the information collected on this site. We only have access to or collect data that you choose to give us via email, through the site or other direct contact.

We will not sell or rent this information to anyone.

We will use your information to support you in your reason for contacting us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request, e.g. to create and ship an order you have made.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

USE OF COOKIES

The Website uses “cookies” to help you personalise your online experience. A cookie is a standard text file that is placed in your computer by the website to track your progress throughout the site and shopping cart. The cookies we place do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.

One of the main purposes of a cookie is to provide convenient features on our website to save you time. The cookie helps us distinguish between different visitors and tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your information on later visits so you do not have to enter the information again.

We may place the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services to place orders with us.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works and make sure people can get around easily.
• Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, reinsert any information you entered last time and remember your preferences (for example, your choice of language or currency).
• Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We use this information to enable chat services so we can help direct you around the site, to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services or if you reached the site through google) may also use cookies, over which we have no control.

HOW TO DELETE OR REJECT COOKIES

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience some of the features of the website.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

ACCESS TO AND CONTROL OVER YOUR DATA

You may opt out of any future contacts from us at any time with a simple message. You can do the following at any time by contacting us via the email address or phone number given on our website. You can easily:

1. Amend or correct any data we have about you.
2. Have us delete any data we have about you.
3. Express any concern you have about our use of your data.

DATA SECURITY

We have strong processes and precautions in place to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever sensitive information is collected (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.

For data held offline we have a series of processes to ensure that data is safeguarded. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment with multiple tiers of security.

If you feel that we are not abiding by this privacy policy, you should contact us. You can contact us easily using the contact button on the website and expect a response from our Data Protection Office within 12 hours.

If you would like to make a complaint about the way in which your data is being used you can contact the ICO office at www.ico.org.uk.