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Common queries answered

Frequently asked Questions

90% of orders are dispatched within 3 to 7 working days. For highly customized orders this may take slightly longer. 

Shipping typically takes up to 3 days for USA or UK orders.

For bulk buy orders of more than 50 please contact us to get an estimate.

We offer 30-day returns for non personalised items. We also offer a 100% quality guarantee for all items so please contact us if you are not happy and we make things right.

Please reply to the order confirmation email you received when you ordered. Or contact us using the form and send your order ID and the new shipping address. 

If you did not upload it on the product page you can reply to the order confirmation email and attach your artwork. 

Reply to your order confirmation email or use the Support link on any page to let us know you want to cancel. Please send your order ID. If we have not produced this yet we will cancel the order.    

Yes! we have made designs for weddings, company parties, sports events and many celebrations. Just complete your order and send us your ideas. We offer free design support for bulk buy orders.

Yes we ship globally. Shipping times vary. Add another 2 days to shipping times for the EU. An additional 3 to 4 days to Australia, Asia and South America. Expect a bit longer for other destinations.

Most of our items are gifts so we do not include any purchase information. You will receive this via email. Tax invoices available on request. 

Yes! Send us the files and we can work with them to produce something custom for your team or group. 

Normally we require a black and white vector file for custom designs but as your cat is very cute our designer will help to create a design just for you. 

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